Technical Information
I'm expecting an email from you but I haven't received anything
As an online company selling digital products, we conduct a vast majority of our business via email. However, some schools use aggressive email filtering systems, which may prevent you from receiving emails from us including order confirmation, ...
Whitelisting Smart Revise
If you need to update your firewall to allow access to the Smart Revise website, please add the following domains. smartrevise.online *.smartrevise.online (currently the following subdomains in use are "www" and "cdn1" but this may vary over time.) ...
SSO - Google Access Blocked Message
Sometimes, Google (or local administrators) make changes that require specific Trust settings on 3rd party apps. You may find that when your users attempt to access Smart Revise using Google sign-in, an error message along the lines of "Access ...
I want to delete my Smart Revise account
If you have purchased Smart Revise privately and not joined a class and you would like to delete your Smart Revise account, please email us at admin@craigndave.co.uk. Please note, in cases where you have joined a class managed by one or more teachers ...
What is Cloudflare?
Cloudflare is a layer of software that identifies and protects Smart Revise from malicious attacks like DDoS.
There is a problem / Smart Revise isn't working
We try our very hardest to make sure that Smart Revise works on a large range of devices and browsers. However, it is impossible to cover everything, and technical issues will sometimes occur. Here are a few suggestions that might sort out the issue: ...
I can't log in / my students can't log in
If you or your students are having issues signing in then: Check you are definitely using the correct username and password, check your CAPSLOCK key! If you have forgotten your password click the "Forgot your password?" link at the bottom of the log ...
What devices can I access Smart Revise on?
Smart Revise works on any internet connected device: desktop, laptop, tablet or smart phone. It is ideal for students to engage with anytime, anywhere. At home, at school, or whilst waiting for a bus!