Unverified student accounts

Unverified student accounts

When users register with Smart Revise, before we allow full access to the system, we need to check that the person registering actually has access to the email address being used and can receive emails from us.

If you have students in your class that have the word unverified against their name, it means that the student has not completed the verification process and as such, they will not be able to make course purchases and you will not be able to assign vouchers to them.



The verification process is very simple but is something each user (student and teacher) will need to do as part of the registration process.

On registration, we send an email to the addressed provided. The user needs to click the button in the email (or copy and paste the link into a browser), which will prove to us that they have been able to receive the email and will verify the account.

Please note: The link in the verification emails will expire in 7 days. 

Whitelisting email senders

If your institution blocks emails from non-whitelisted senders, please add the following domain to your whitelist: *.smartrevise.co.uk

We may send emails from different sub-domains in a failover scenario, which is why we recommend wildcarding the domain, but they are typically sent from: comms2.smartrevise.co.uk 

Please note, this is not the same domain as the website.

If an email was not received

  1. The email may contain one or more typos:
    1. If this is a new registration, the simplest thing to do is to register again using the correct email address.
    2. If this is an existing account with data you wish to keep, click the profile icon in the top-right corner, select Manage account and correct the email address. We will send an email to the new address on a successful change.
  2. If the email address is correct, check junk/spam folders.
  3. Check your institution has whitelisted the domain: *.smartrevise.co.uk
  4. When all else fails, please contact us at admin@craigndave.co.uk and we will investigate for you. Please ensure you provide us with the registered email address of the affected student(s). It's also important to note that we can only see the past 5 days of email activity, so there needs to have been a recent attempt by the user to get a verification email for us to be able to investigate.

Click the profile icon in the top-right corner, select Manage account and click the Send verification email link under the email address. You will only be able to do this once every 5 minutes.


My institution does not allow students to receive external emails

We appreciate that not all students are allowed to receive external emails. In this scenario, there a couple of alternatives available.
  1.  Use SSO (like Microsoft or Google accounts) for registration/login.
    1. When registering, using an SSO account will automatically verify the account on successful registration.
    2. When linking to an existing account, the email address will be verified only if the address in Smart Revise matches the address in the SSO account.
  2. As a last resort, we can verify students on your behalf, but please bear in mind that in this scenario, it is likely that students will be wholly reliant on class teachers to reset forgotten passwords rather than being able to sort it out themselves. 
    Please note, we can only do this for students who are using a school email address. Private email addresses must be verified by the user.
    If you wish to follow this route, please ask your students to register and join your class.
    When this is done, please contact us with the class name and class code and let us know that you want us to verify the unverified students in that class.
    In this case, it is solely your responsibility to check that the email addresses used are correct and do belong to the affected students. 




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