How do I contact you?

How do I contact you?

Common reasons to contact us

Company details

Navigate to our company details page for our company number, VAT number, bank details, etc.

Membership renewals

Craig 'n' Dave memberships do not automatically renew. If your membership is expiring and you wish to continue, please visit our online shop and purchase a new membership at least 48 hours before your current one is due to expire. If you do not wish to continue, simply let your membership lapse. 

To change your registered details including your email address or password, log into your Craig 'n' Dave account, hover over My Account and click Edit Profile.

Orders

We cannot process orders we receive by email or over the phone. Please use our online shop to purchase a membership and other resources.

Orders for Smart Revise must be placed through a Smart Revise teacher account. If you do not currently have one, sign up free at smartrevise.online.

General queries

We have articles for all our most commonly asked questions on this helpdesk. Please take a look to see if we have already answered your query. 

If not, feel free to get in touch with us directly. It is always best to contact us by email at admin@craigndave.co.uk. We try and reply on the same day if you contact us before 5pm.

Note, we cannot answer questions related to examinations. Please contact the examination board subject advisers for questions about specifications and exam questions.

    • Related Articles

    • Will you remind me when my membership is about to expire?

      Yes! We will send an email reminder to both the teacher and finance points of contact up to 14 days before your Craig 'n' Dave membership is due to expire. If you have also purchased a 12-month licence for Paul Long's Ultimate GCSE Resources from us, ...

    • How do I purchase Smart Revise for my class?

      Please note: We cannot process purchase orders we receive via email. Orders must be placed through the class teacher's Smart Revise account. The course vouchers will then be applied to that account, enabling the class teacher to allocate the vouchers ...

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      Please note: Although we accept purchase order and invoice as a method of payment, we cannot process purchase orders we receive via email. Orders must be placed through a Smart Revise teacher account. Start by logging into your Smart Revise account ...

    • I want to delete my Smart Revise account

      If you have purchased Smart Revise privately and not joined a class and you would like to delete your Smart Revise account, please email us at admin@craigndave.co.uk. Please note, in cases where you have joined a class managed by one or more teachers ...

    • I can't log in / my students can't log in

      If you or your students are having issues signing in then: Check you are definitely using the correct username and password, check your CAPSLOCK key! If you have forgotten your password click the "Forgot your password?" link at the bottom of the log ...